Privacy Statement

Last updated: December 26, 2019

The State of California recently approved the California Consumer Privacy Act of 2018 (“CCPA”), which is effective January 1, 2020. CCPA grants a “consumer” (defined as any California resident) certain rights regarding the personal information that has been collected by Western National Mutual Insurance Company or any of its subsidiaries (collectively, “Western”) as listed below:

Using the information that Western has collected about you, allows us to align your needs as a customer with our efforts to continually improve your experiences.

We also utilize a tool called “Google Analytics” to collect information about your use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You can also opt out of Google Analytics tracking by installing this Google Analytics plug-in on your browser.

As referenced above, cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

This website may use cookies to store some personal preferences for your future site visits. Cookies tell Western, among other things, whether you have visited this site before. In some cases, Western may store the information needed to grant you access in a cookie. Cookies allow this site to recognize you more quickly so your time spent on this site is more productive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

We do not sell your private information, nor do we make it available to nonaffiliated companies for marketing purposes. We only share your personal information when it is necessary to conduct our insurance businesses, such as utilizing third parties to provide our products and services.

We maintain physical and electronic safeguards to prevent access to your information by people other than employees from Western. We continually assess new technology for protecting information and upgrade our systems when appropriate.

The information below describes specific attributes of CCPA and our privacy policies with respect to it.


Your Rights and Choices

The CCPA provides consumers that are California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You have the right to request that Western disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

You have the right to have such information deleted provided that the exceptions laid out by the CCPA do not apply.

You have the right to request that your personal information not be sold to third parties, if applicable.

You have the right to not be discriminated against because these rights were exercised.


Methods for Submitting Requests

As mentioned above, you have the right to request of us to disclose certain information about our collection and use of your personal information. You can exercise this right by submitting a verifiable consumer request to us by either:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request twice within a 12-month period. The verifiable consumer request must:

We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.


Categories of Personal Information

We may collect certain information about you in the operation of our business (such as underwriting a risk to charge a fair premium, fairly evaluate a claim and/or allow for premium payments). The personal information collected with the last 12 months generally falls into one of the categories below:

Sources of the personal information that we collect, primarily come from what you voluntarily provide us (for example when completing an insurance application, providing information on a claim and setting up/making premium payments).


Purposes for Using Personal Information

We may use or disclose the personal information for one or more of the following business purposes:


Categories of Personal Information Disclosed

We do not sell or make available your private information to nonaffiliated companies for marketing purposes. We only share information when it is necessary to conduct our insurance business.

Information may be disclosed to insurance support groups that provide data for underwriting and claims purposes. In addition, information may be shared with adjusters, attorneys, auditors, agents or others that we retain to work on your or our behalf or by individuals that you retain, such as body shops or contractors, to work on your behalf. We may disclose claim information to other insurers or other parties during the handling of claims, during litigation surrounding those claims or after claims have been resolved to the extent permitted by law.


Changes to this Policy

This policy is effective January 1, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change this policy at any time and you should check this policy periodically.


Contact Us

If you have any questions about this Privacy Policy, please contact us.